STORE POLICIES
Production Process
This company consists of only one person, so please be mindful of that when it comes to turnaround times. Every piece is made to order so please allow 3-5 days for processing. Each piece is made with real stones and metals that won't tarnish.
Custom Orders
If you have a unique idea that you would like me to try and create, please feel free to reach out to me. Prices will vary depending on the requested materials and time required. I will always do my best to create whatever masterpiece you have in mind. That being said, if I don't think that your request is within my abilities, I have the right to refuse.
Shipping Policies
All orders placed will usually be shipped via USPS within 1-3 business days following its production. Please be patient as sometimes it may take 3-5 business days if the order is large or there are outside interferences. Additionally, weather also plays a big role in how quickly you will receive your item.
Lost or Stolen Packages
The Shadow Arts is not responsible for lost or stolen packages. Once the item is dropped off at the USPS facility it is out of my control. Any lost or stolen packages must be taken up with USPS.
Return Policy
The Shadow Arts does not accept returns or exchanges. All sales are final, with very few exceptions.
Each piece includes info regarding its specific materials and dimensions. Please carefully read all of this before placing an order. I am not responsible for lack of discretion before purchase.
I work with different metals and stones. Please wear and treat these pieces with mindfulness and intention. Each piece is a piece of art and should be handled and worn with care and respect. I am not responsible for the mishandling of your piece (i.e. dropping it, scratching/ chipping the stone, wearing it in water) and will not accept refunds for these reasons under any circumstance.
I package each piece carefully to ensure safe travels, but sometimes things happen. If you piece gets damaged in the shipping process, please contact me ASAP. When you do, please provide pictures of the package and your piece so I can determine the best course of action.
You can reach me at theshadowartsdesigns@gmail.com, and I will do my best to help with any issues that arise.